Improving the Patient Experience

Lean Fox Solutions extensive healthcare background coupled with their facilitation skills gave us both the road map for success and the cultural change we needed to get to the next level.

 

~ Rob Kosnik, COO, HyGenesis

What I liked about Lean Fox Solutions was that they didn’t bring preconceived solutions to improve patient throughput. They used the resources of the hospital, specifically the front line staff to come up with customized answers to fit our needs. More importantly were the outcomes. The staff were empowered, efficiencies identified and implemented, and patient satisfaction scores improved significantly.

 

~ Jim Full, CEO, Memorial Healthcare

Todd really came through for us. He is an engaging speaker who really knows his stuff! I hope to be able to work with him again. He’s a delight!

 

~ Carla Anglehart, Director, Organizational Development, Nova Scotia Association of Health Organizations

Along with improving our patient throughput, we also saw a cultural change in our practice. As the staff and physicians began understanding the importance of lean, they became more involved in improving the patient experience. The changes the team developed made our work easier and the result was better patient care.

 

~ Dr. Stephen Mendelson, Orthopedic Surgeon

I would recommend Lean Fox Solutions without hesitation as they offer a professional, thorough, supportive and personal service.  Todd Sperl grasps the detailed concepts of our unique business, and delivers in a timely fashion.

~ Cynthia Chesler, General Manager, PROcure Supply Chain Solutions

What you begin to see when working with Lean Fox Solutions is a new management philosophy that values improved patient safety, clinical quality, and an efficient operation that improves associate and provider work environment and patient access to care.

 

~ Dr. Ernie Yoder, Professor and Dean, CMU College of Medicine

Todd has a unique understanding of the needs of health care organizations and how Lean tools can be used to leverage improvements, create motivation and engagement and drive performance.  As a small community hospital, Todd helped us properly scope and scale our projects so we saw practical results quickly.  He is a terrific teacher and mentor and worked effectively with all stakeholders in our organization including physicians, management, leaders and front line associates.

~ Sarah Padfield, MPA, CHE, VP Corporate Services &, CFO, Leamington District Memorial Hospital

Todd is the ultimate professional who has a wealth of knowledge in process and throughput. He has excellent work ethics and follow-up. I admire his ability to assess a situation, listen and offer suggestions that are usually not obvious to the team. Todd not only becomes a part of the team, but builds relationships and networks in the process.

 

~ Cheryl Fairbrother, Sr. Healthcare Leader

Having worked with Todd when he was employed by St. John, I was pleased to see his continued confident and positive energy on a consultation we had with his company for Lean process improvement at one of our free-standing ambulatory centers.

~ Joseph Tasse, President at St. John Macomb-Oakland Hospital

Todd organized the deployment of Lean Six Sigma across 6 hospitals plus other business units, developed and led classes which resulted in over 400 managers trained in Lean Six Sigma techniques. While Todd demonstrated superb Lean Six Sigma technical skills, his ability to simultaneously deal with the details of implementing training, identifying and developing projects and driving results while rolling out the strategy for performance improvement was most impressive.

~ Chuck Debusk, Master Black Belt