Todd has been an instrumental driver with change management, Lean Six Sigma, and most recently blending Lean with Customer Service/Service Excellence.
I have personally had the opportunity to work with him at St. John Health System as well as contracted his services during my Directorship role at Leamington District Memorial Hospital.
He has many clients in healthcare and the service industry. He also has an advisory board; experts in various fields to assist any project or engagement. He has business savvy, adds humor to his presentations, comes highly recommended by colleagues and previous clients, and is a conduit to making change stick!
~ Sheri L. Testani, Healthcare Director, MSN, RN